Privacy Policy

1. Overview

Value Way Inc. ("Value Way," "we," "us," or "our") operates the Value Way platform at app.valueway.coffee. This privacy policy describes how we collect, use, store, and protect your personal information when you use our services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Display name (optional)
• Profile photo (optional)
• Role selection (e.g., Farmer, Exporter, Roaster, Importer)

2.2 Contact Form Submissions

When you submit our contact form, we collect:

• Name, email address, and company name
• Your role in the coffee supply chain
• Your message and project timeline

2.3 Application Data

When you use our platform, we collect data you provide about your coffee lots, including:

• Lot identifiers, origin, producer, and processing details
• Carbon footprint calculation inputs and results
• Traceability and compliance documentation

2.4 Payment Information

Payment processing is handled by Stripe, Inc. We do not store credit card numbers or bank account details on our servers. Stripe collects and processes payment information in accordance with their privacy policy.

2.5 Automatically Collected Information

We automatically collect certain technical information:

• Authentication session tokens (via cookies)
• Internal analytics events (e.g., feature usage for product improvement)

We do not use third-party analytics services such as Google Analytics.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our platform and services
• Authenticate your identity and manage your account
• Process payments and manage subscriptions
• Respond to your inquiries and support requests
• Calculate and display carbon footprint data for your coffee lots
• Generate compliance reports (e.g., EUDR)
• Send service-related notifications

4. Third-Party Services

We share data with the following third-party service providers:

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

5. Cookies and Local Storage

We use the following cookies and browser storage:

We do not use advertising cookies or third-party tracking cookies.

6. Data Retention

• Account data: Retained while your account is active and for 30 days after deletion request.
• Contact submissions: Retained for 2 years, then archived or deleted.
• Payment records: Retained as required by applicable tax and financial regulations.
• Lot and CFP data: Retained while your account is active. Exported upon request.

7. Your Rights

You have the right to:

• Access your personal data we hold
• Correct inaccurate or incomplete data
• Delete your account and associated data
• Export your data in a portable format
• Withdraw consent for optional data processing

To exercise these rights, contact us at privacy@valueway.coffee.

8. Data Security

We implement industry-standard security measures to protect your data, including:

• HTTPS encryption for all data in transit
• Encrypted database connections
• HTTP-only, secure cookies for authentication
• Role-based access controls
• Regular security audits

9. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for cross-border data transfers in compliance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: